Online Booking Cancellation policy - Please call to cancel your appointments as you are not able to cancel online. We require a 100% deposit for all online bookings and a 24 hour cancellation notice for all services. Cancellations or no show will be charged 100% fee of service(s) scheduled.
Late Arrivals - Unfortunately late arrivals will not be able to have their service time extended. You will be charged for the full service that was scheduled and your appointment will still end at its originally scheduled time. Please be mindful that the staff member is unable to go over time in order to ensure that the next guest is not delayed.
Major credit cards and cash. Some services are able to be charged to HSA or Flex Benefit cards.
Always wait for the therapist to leave the room before getting undressed. Keep a lower undergarment on and cover yourself with the sheet as instructed. You will not be exposed by the therapist during the treatment, and should not attempt to expose yourself. Please do not get off the table at the end of the treatment until the therapist has left the room.
At no time will any sexual comments, suggestions, activities, or requests be tolerated. If this term is violated, the therapist has the right to end the session, full payment is required, and no further treatments will be scheduled. This is a zero tolerance policy.
We now require a 100% deposit to schedule appointments online and a 24 hour cancellation policy. To cancel your appointment, please call our office at 616-534-7822. Refund of the deposit will be given to those who cancel prior to the 24 hour cancellation policy. Deposit funds will be used at checkout to apply to the service(s) rendered. Additional fees may apply for any add ons or other services added. Deposits do not include gratuity. Gratuity may be paid at time of check out. Funds may take up to 48 hours to return to the card used to pay for deposit. If you have a gift card you would like to use to pay for your appointment or a package, please call our office to schedule. A credit or debit card will still be required to hold the reservation(s) for our 24 hour cancellation policy.